Getting help

If something is not working, you need a feature, or you cannot find an answer in these docs, open a support ticket from inside bildflow.

Open a ticket

1. Select Support & privacy at the bottom of the sidebar.
2. Under What is it about?, choose the type:

• Bug — something is broken or behaves unexpectedly.
• Feature request — something you would like bildflow to do.
• Question — anything else.

3. Give it a short title (up to 140 characters) and describe it. For a bug, say what you did, what you expected and what happened instead.
4. Select Send ticket.

The page you were on and the app version are attached automatically, so there is no need to include them.

Follow a ticket

Your workspace's tickets are listed on the same page with their status and last activity. Select one to open the conversation and reply.

• Open — waiting for our team to pick it up.
• In progress — we are working on it.
• Waiting on you — we need something from you; reply in the ticket.
• Resolved — we believe it is fixed or answered.
• Closed — finished. The person who opened the ticket can use Close ticket when they no longer need help, or Reopen ticket if the problem comes back. Replying to a resolved or closed ticket also reopens it.

When our team replies, the person who opened the ticket gets a notification with a link to the thread, and an email unless an earlier reply on that ticket is still unread.

Before you write

• Search these docs from the box on the documentation home.
• Many pages in the app have a ? next to the title that opens the relevant guide.

Everyone in your workspace

All staff can open tickets and see the workspace's tickets. Buyers and agents cannot — if they need help, they should contact you, and you can open a ticket on their behalf.