Messages and notifications

Messages

Each buyer has one conversation with your team. Open Messages in the sidebar to see them all, newest first. The number next to Messages is how many messages you have not read.

• A bold name with a dot means unread messages. Opening the conversation marks it read — for you only; your colleagues keep their own unread state.
• Type in the box at the bottom and send. Use the paperclip to attach a file.
• View buyer opens the buyer's page.

On a phone, the list and the conversation take turns: select a buyer to open the thread, and use the back link to return.

To start a conversation with a buyer who has not written yet, open them from Buyers and use the Messages tab. Buyers reply from the Messages tab of their portal.

The notification bell

The bell at the top of the app shows your latest notifications, grouped by type — for example "3 new leads" — with the unread count on the bell. Expand a group to see each item. Selecting a notification marks it read and takes you straight to what changed: the lead, the message thread, the payment, the construction update.

Use Mark all read to clear the count.

Who gets what

Owners, admins and sales staff are notified of:

• new leads, from any source, including leads registered by agents
• a daily follow-up reminder for leads that have gone quiet (see Lead routing) — to the assignee, or owners and admins for unassigned leads
• new messages from buyers
• viewing bookings
• units sold through a lead conversion
• overdue payments

Buyers are notified of new construction updates, documents shared with them, payments scheduled, received and overdue, design-selection deadlines and your replies, and — after handover — of warranties about to end and maintenance that is due (see Aftercare and warranties). Privacy requests go to owners and admins only.

Construction staff do not receive sales notifications.

Email

When email sending is set up for your workspace, each notification is also sent by email to the person it is for, with a link back into bildflow. A thread with several new messages produces one email and one unread notification, not one per message.